What areas do you service?
We service Calgary, Chestermere, Langdon and surrounding areas. We are always open to going to new areas so please let us know where you’d like to see our services offered.
Are you Licensed?
Yes! We are licensed for the City of Calgary and City of Chestermere. District of Rocky View (which includes Langdon) does not require a license at this time
Are you Insured?
Yes! We would be happy to provide you with our Certificate of Insurance upon request
Are your employees covered by Alberta WCB?
Yes! Request a WCB Alberta Clearance Letter here
How many cleaners will be in my home?
We do everything we can to send teams of two, however this could change if a cleaner is sick or on holidays
Do you send the same cleaner(s) each clean?
Yes, we do everything we can to send the same cleaner(s) to every clean. However this could change if a cleaner is sick or on holidays.
Do you conduct criminal record checks your employees?
Yes, all staff are required to pass a criminal record check prior to being hired by Stampede Cleaning Services. Criminal Record Checks are done through myBackCheck.com. All staff carry Stampede Cleaning Services photo ID showing there clearance serial number so you can easily go on and verify for your piece of mind here.
Do I have to be home while my cleaning is being done?
No, you are not required to be home during your clean. Many clients prefer to have there cleanings done while they are at work so they can come home to a nice clean home and be able to relax after a busy day at the office. Please remember to arrange appropriate access so the cleaners can get in though if you will not be home.
Do you use Environmentally Friendly Products?
Do I need to provide anything for my clean?
No, we supply everything needed to get the job done. If you wish to have specific supplies and/or equipment used in your home please ensure you inform the office. Clients wishing to have specific supplies and/or equipment used are required to leave out for the cleaners or inform the office of the location of the supplies and/or equipment.
What is done each visit?
We follow our 100% Quality Check List each and every visit. This can be customized to meet you and your families individual needs/requirements.
What methods of payment do you take?
We accept Email Transfer (firstname.lastname@example.org), Visa, MasterCard and American Express (powered by Square)
What is a labor hour?
A labor hour is per cleaner per hour (ex. 2 cleaners in your home for 1 hour = 2 labor hours)
Do you provide a Satisfaction Guarantee?
Yes! For any reason if you are not completely satisfied with your clean, please notify us within 24 hours of your clean and we will make the necessary arrangements for the team to return to correct any issues.
How much notice is required to cancel a clean?
Please give a minimum of 72 hours’ notice if you need to cancel your clean or re-schedule for another day. Every attempt possible will be made to re-schedule upon request but may not always be possible. Customer’s will be billed their regular rate if failure to give a minimum of 72 hours’ notice of cancellation or re-scheduling (this also includes failure to leave appropriate access on your cleaning day if a key/access was not supplied and no access is available).
Note: If you are sick; please call, email or text as soon as possible, everyone gets sick and we understand those things are not in our control.